User manual Account & license

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Account

Account and license

Signing in, checking your plan and expiry, entering a license key, the one-PC rule, and what to do when you change PCs.

Account panel

Select your email at the bottom of the sidebar to open the account panel.

  • Current plan, status and expiry date
  • AI left this month and the reset date
  • "Start Standard" / "Upgrade to Pro", "Manage license", "Sign out"

If you're not signed in, "Sign in" appears there instead.

License screen

See details in Settings › License.

Item Meaning
Edition Lite · Standard · Pro
Status Active / Grace period / Expired / No plan — using Lite
Expires Next payment date or end of service
  • Have a license key? Enter it under "Enter license key" and select "Activate".
  • Start a subscription, change payment method, cancel: see Subscription, billing and refunds.

One PC per account

Every plan is used on one PC per account. Signing in with the same account on another PC signs the old PC out, with the message "You were signed out because this account signed in on another device".

Accounts and licenses are for one person. They can't be shared or transferred.

Changing PCs

  1. On the old PC, create a full backup in Settings › Backup & Restore › Back up data.
  2. Install from the Microsoft Store on the new PC and restore, either from "Previous backup found" on the first screen or from Settings › Backup & Restore.
  3. If folder paths changed, use "Changed PCs or moved folders?" › "Choose new folder" › "Reconnect".
  4. Sign in on the new PC. The old PC is signed out automatically.

For backup details, see Backup, restore and reset.

Can't sign in?

Before trying the same email again and again, check your internet connection and that the PC's date and time are correct. If the verification email doesn't arrive, check spam. Still stuck? Open a support ticket (Account & sign-in).

Didn't solve your problem?Include the error message and app version and we'll look into it quickly.
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Coming soon.This interaction is being connected in the next release.